At AJR Packaging, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our website or engage our services.
1. Information we collect
When you use our website or contact us, we may collect:
- Basic contact details such as your name, company name, email address, phone number and shipping/billing address.
- Order and transaction information when you purchase products — the type of box or packaging service, quantity, size, customization details.
- Technical data when you visit our site (for example IP address, browser type, device type, pages visited) through cookies or web‐analytics tools.
- If you contact customer support, we may keep a record of our correspondence.
2. How we use your information
We use your personal data to:
- Process your enquiries, prepare quotes, manage and fulfil orders (including packaging design, production, logistics).
- Communicate with you: confirming orders, sending invoices, providing delivery updates, answering customer support requests.
- Improve our website, products and services by analysing usage patterns and feedback.
- Comply with legal or regulatory obligations (for example tax or shipping documentation) when necessary.
3. Disclosure of your information
Your information may be shared:
- With trusted service providers (for instance logistic partners, payment processors, IT hosting providers) as needed to fulfil our obligations.
- To comply with a legal obligation or protect our rights or property.
- In the event AJR Packaging is sold or merged, user data may be transferred as part of that transaction (subject to suitable safeguards).
4. Security and retention
We implement reasonable physical, administrative and technical safeguards to protect your data from unauthorised access, disclosure or destruction. While no system can be totally secure, we always strive to protect your information.
We retain your personal data for so long as necessary to fulfil the purposes outlined above, unless a longer retention period is required or permitted by law.
5. Your rights
Depending on your jurisdiction, you may have rights to:
- Access, correct or delete your personal data.
- Object to or restrict certain processing of your data.
- Withdraw any consent given earlier (where processing is based on consent).
To exercise your rights, please contact us at the email address provided on our website.
6. Cookies & tracking
Our website may use cookies or similar technologies to enhance browsing, remember your preferences, analyse usage and provide a smoother experience. You can control cookies through your browser settings, though disabling them may affect certain website features.
7. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the amended version on our website and indicate the date of the latest update. We encourage you to review this page periodically.
8. Contact us
If you have any questions or concerns about this policy or how we handle your data, please reach out to us via the contact details on our website. We’re here to assist you and ensure your trust in AJR Packaging.